DERMATOLOGY CLINIC

a. 2685 West Jolly Road Okemos, Michigan 48864

b. East of Okemos High School and Next to Capital Honda Dealership

a. When is the office open?

Monday, Tuesday, Friday 8:30am-5:30pm,Wednesday and Thursday 8:30am-6:00pm Saturdays – dates and time may vary, please call the office to verify

b. When is the office closed for lunch?

Between 1:00pm – 2:00pm

c. What holidays is the office closed?

The office is closed on:

Patients will be notified of any changes to this schedule via website, newsletter, flyers and phone calls (if applicable)

• Jan 1 – New Year’s Day
• May 31 – Memorial Day
• July 4 – Independence Day
• First Monday in September – Labor Day
• Fourth Thursday in November – Thanksgiving Day (includes day after)
• December 25 – Christmas Day

d. What is the protocol for emergency office closings?

If for any reason the office must close due to an emergency, staff will immediately call patients who have an appointment scheduled.

a. How can I make an appointment?

You can make an appointment by calling the office at (517)993-5900 . If you are an existing patient, you can schedule your visit through the patient portal.

b. How do I cancel an appointment?

If you must cancel an appointment, please call the office at (517)993-5900 . The staff will work to reschedule you as soon as possible.

c. What is your rescheduling policy?

Good communication is the key to serving you better. If you need to change or reschedule appointments, kindly give us at least 24 hours notice. If you fail to reschedule your appointment without 24 hours notice or fail to show for your visit, a fee of $75 will be charged to your account.

a. What insurances do you participate in?

Medicare, Medicare/BCBS Advantage, Medicare Plus Blue, Blue Cross Blue Shield, Blue Care Network, Blue Care Network Advantage, PHP, SPHN, CoFinity, Aetna, Cigna.

a. What is my copay?

Copays are determined by your insurance company. To determine your specific amount, contact your insurance provider. All copays must be paid at each visit. We collect a standard $25 if you are unaware of your copay, then will adjust accordingly.

a. What is a deductible?

A deductible is the amount of expenses that must be paid out of pocket before an insurer will pay any expenses. Please check with your insurance provider to determine what your deductible is.

a. How do you fill my prescriptions?

Prescriptions ordered by our physicians are e-scribed to your pharmacy of choice. You tell us which pharmacy and we take care of the rest.

b. How do I get my prescription refills?

An appointment with a provider (doctor, PA, NP) is required for most prescription refills.

a. Do I need a referral from my primary care provider to make an appointment in your office?

No, Doctor’s Approach does not require a referral from your primary care provider.

b. Does my insurance require a referral from my primary care provider?

Each insurance company is different. If you have any questions, check with your insurance agency before making an appointment.

a. How does your office bill patients?

Bills are sent out monthly. The office prefers not to bill for copays so therefore your copay is due at the time of check-in.

b. What type of payments does your office take?

Visa, MasterCard, cash and checks.

a. What do I need on my first visit?

New patients are required to provide the following items:
1. Photo ID 2. Insurance Card

b. How long can I expect my first appointment to take?

Typically, the first appointment consists of a one-on-one consultation with one of our licensed aestheticians. You should allow yourself one (1)hour for the first visit. This includes check-in, wait time, initial consultation and check-out.

a. How do I leave a voicemail message?

If you need to reach the office and leave a message, please call (517) 993-5900 and follow the prompts.

b. When will my voicemail message get returned?

Messages left on the nurse line will be answered within 48 hours, except on weekends and holidays. These messages will be answered on the next business day.

a. What is your protocol for getting a body exam (skin cancer screening / mole check)?

Body exams are routinely performed as upper body and lower body exams. You may be required to schedule separate visits for each. This allows your doctor to be more thorough and also makes sure that all of your questions have been answered. For more information about skin cancer, click here For more information about moles, click here

a. Who performs the Mohs surgery?

All Mohs procedures are performed on site with Dr Street. She is a fellowship trained Mohs surgeon and skin cancer specialist for Doctor's Approach Dermatology group practice.

b. When do these surgeries take place?

Mohs surgeries are routinely performed on Wednesday. Because of the precision of the Mohs surgery and the processing time associated with each patient, the patient must understand they will need to plan to be in the office the entire day. We have also found that it may be necessary to schedule some of the closures (stitching the wound back together) the following morning (Thursday). Days of surgery are subject to change. For more information about Mohs surgery, click here

a. When can I expect to get the results of my pathology report?

Pathology reports can take up to 2 weeks until they are returned to the office, and longer if it’s near the holidays. The pathology report will be discussed with the patient and the provider at the wound check appointment.